Consumers are taking their complaints online and the Better Business Bureau advises that responding to complaints is necessary if a company wants to maintain a reputation for great customer service.

The truth is that Massachusetts’ own laws against handicap discrimination are normally a far more potent weapon for employees than what the ADA has to offer. Unfortunately, for many workers who suffer handicaps, their companies struggle with a basic understanding of what the law requires of them.

Partners Benefit Group Inc. offers companies with up to 1,000 employees a complete portfolio of benefits strategy, plan design and management and support services.

Leaders today are taking a fresh look at what their organizations do well, where their success and sustainability lie, and how they can do more of what they already do well.

Slowing down feels good, whether you’re on vacation or just enjoying a quieter summer pace. It’s also a great strategy for your professional communications.

Knowing about the organization and indeed the details of the position you’re interviewing for is only half of the story. You must also concentrate on presenting yourself in the best possible light.

 

A key piece of the preparation puzzle that's often overlooked is doing your homework on the company that you want to work for.

I want to point out that strong, positive interpersonal relationships in the workplace have long been shown to positively effect professional engagement and productivity. So, along with the challenge of extracurricular communications concerning work, there is also a benefit to folks who feel they would like to connect to teammates online.

Your goal is to come up high in the search engine rankings for the words you want to be known for, so people can find your Web site, your Facebook page or your online ad.

Sexual harassment claims require a pattern of misconduct that affects a victim’s ability to do his or her job, and there is no clear line demarcating when conduct becomes illegal.